Did you know that Hispanics are the fastest growing ethnic group in the United States?  Have you heard of the “healthy immigrant effect?”  Do you recognize the greatest health risk factors for Hispanics?  Do you know why many Latinos don’t participate in preventive care?  Do you want to know how to reduce nuisance visits to the emergency room?

Care for the Hispanic Patient is a cultural competency course for healthcare professionals who want to know the answers to these questions and more!

Who Should Take This Course?

Any healthcare provider who engages with Hispanic patients needs this training.  It doesn’t matter whether your Latino patients speak English or Spanish.  Understanding how the behaviors and motivations of your patients are influenced by cultural differences will help you recognize their health risks and improve their wellness outcomes.

What Will I Learn from this Course?

Here you will learn which cultural values motivate your patients and how to leverage this knowledge to keep them coming back to you.  You will learn how to improve communication between you and your patients for a better bedside manner and also how to reach out to those patients not yet integrated into the U.S. healthcare system.  You will learn which risky behaviors to look for, including particular health risks and alternative practices. You will also learn how to identify cases of domestic and sexual abuse. And much more!

How Convenient is It?

Learn online from work or home at your own pace – one module at a time or all in one sitting. Download resources and review at any time.  Pass the post-test and print out your certificate from your account. It couldn’t be more easy!

Why is this Important?

Health and wellness outcomes matter to you, to your employer, and to the patients you care for.  Unless you know how to interpret cultural behaviors, you will not know if your patients are getting what they need… and they won’t always tell you!  Wouldn’t you want to assure that your patients trust their medical team, follow the doctor’s recommendations, and come back for follow-up care?

How Engaging is the Content?

Those who prefer to engage with content by watching or listening will enjoy the professionally-made video modules.  Readers will benefit from the written content.  If you learn best from doing, interactive activities measure your comprehension of the contents and prepare you for the post-test.

#culturalcompetency #healthcaretraining #trainingformedicalprofessionals

Course Curriculum

  • 1

    Before Getting Started

    • Getting Started

  • 2

    Why Cultural Competency?

    • Introduction

    • Who are 'They'?

  • 3

    Improving Your "Cultural I.Q."

    • Familismo

    • Marianismo

    • Paternalismo

    • Machismo

    • Pudor

    • Fatalism

    • Simpatía

    • Test Your Knowledge

  • 4

    Processing Hispanic Patients

    • I.D.s

    • The Problem with Names

    • The Hyphen Comes to the Rescue

    • Dates

    • Signatures

    • Test Your Knowledge

  • 5

    Issues in Diagnoses

    • The "Healthy Immigrant" Phenomenon

    • The Unhealthy Immigrant

    • Preventive Care Issues

    • Test Your Knowledge

  • 6

    Alternative Medicine

    • Alternative Medicine

    • Beliefs, Traditions, and Superstitions

    • Herbal Supplements

    • The Role of the Pharmacy

    • Test Your Knowledge

  • 7

    Protecting Victims

    • Domestic Violence

    • Suspicion of Abuse

    • Human Slavery

    • What To Do

    • Test Your Knowledge

  • 8


    • Communication

    • The LEARN Method

    • Language Concerns

    • Hiring Bilingual Employees

    • Test Your Knowledge

  • 9

    Improving Your "Bedside Manner"

    • Diagnostic Interviews

    • Tips for Lasting, Respectful Relationships

    • Examining Seniors

    • Test Your Knowledge

  • 10

    Home Healthcare

    • Lessons Learned: Part 1

    • Lessons Learned: Part 2

    • Observe - Reflect - Assimilate: Part 1

    • Observe - Reflect - Assimilate: Part 2

    • Test Your Knowledge

  • 11

    Education and Outreach

    • Education

    • Outreach

    • Test Your Knowledge

  • 12


    • Resource Area

  • 13


    • Certificate of Completion Test

About the instructor

Lori Madden

Dr. Lori Madden is a professor of foreign languages with a B.A. (Hood College), M.A. (University of Delaware) and Ph.D. (University of Florida) in Spanish, Portuguese and Latin American Literature.  She is on faculty at St. Petersburg College. Dr. Madden has resided in Spain, Brazil and Costa Rica.  She has taught for many years educating adults in Spanish and Portuguese languages and Hispanic culture, in both academic and professional environments.  She is owner of SLS Publications®, LLC.