Do you manage Hispanic employees?  Are you benefiting from their full potential?  Would you like to save time and money on retraining by increasing your employee retention rates?  The solution is simple: better communication.

You don't have to be bilingual to learn how to communicate effectively with your Spanish-speaking employees!  In this course you will learn (1) strategic ways to instruct your staff in Spanish and (2) culturally appropriate ways to motivate your employees.

Benefits

Learning simple key phrases will empower supervisors to communicate in a culturally-appropriate way to…

  • direct the duties of your Spanish-speaking housekeeping staff
  • avoid unsafe practices
 

This program incorporates cross-cultural training to help…

  • improve relations
  • cultivate loyalty
  • reduce costly employee turnover
 

A certificate of completion serves as evidence of your training to prove to your employer that you care about your job enough to want to advance your professional development.

Features

  • The Strategic Spanish program was developed to incorporate a full range of learning styles.  Video and audio materials cater to visual and audial learners.  For those who “learn by doing,” audio practice and quizzes make the program hands-on, interactive and entertaining.
 


  • Language training short-cuts get you started quickly in instructing your Spanish-speaking staff in their duties.  User-friendly strategies help you quickly learn pronunciation and key expressions to maintain productivity and safety.
 


  • Score 70% or higher on a qualifying test to earn your personalized certificate of completion and present it to your employer or post it in LinkedIn.
 


  • The program entitles the user to special bonus resources.  These resources will help you implement your learning long after the program is concluded.
             

 

#spanishlanguagetraining #hospitalitymanagement #spanishforhospitality

Course curriculum

  • 1

    Before Getting Started: Pre-Assessment

    • Pre-Assessment

    • Take this Survey

  • 2

    Module 1: Getting Started

    • Getting Started

    • How to Proceed

  • 3

    Module 2: Pronunciation

    • Basics of Pronunciation

    • Audio Practice

    • The Letter "a"

    • Audio Practice

    • The Letter "e"

    • Audio Practice

    • The Letter "i"

    • Audio Practice

    • The Letter "o"

    • Audio Practice

    • The Letter "u"

    • Audio Practice

  • 4

    Module 2: Pronunciation Tip 1

    • Pronunciation Tips

    • Audio Practice

  • 5

    Module 2: Pronunciation Tip 2

    • Pronunciation Tip 2

    • Audio Practice

  • 6

    Module 2: Pronunciation Tip 3

    • Pronunciation Tip 3

    • Audio Practice

    • Test Your Knowledge

    • Test Your Knowledge

    • Hispanic or Latino?

    • Test Your Knowledge

    • Action Step #1

  • 7

    Module 3: The Amenities

    • Greetings

    • Audio Practice

    • Test Your Knowledge

    • Social Masks (Simpatía)

    • Test Your Knowledge

    • Action Step #2

  • 8

    Module 4: Giving Instructions

    • Basic Housekeeping Instructions

    • Audio Practice

    • Making Polite Requests

    • Test Your Knowledge

    • Test Your Knowledge

    • Importance of the Family (Familismo)

    • Test Your Knowledge

    • Action Step #3

  • 9

    Module 5: Addressing a Group

    • Pluralizing Instructions

    • Audio Practice

    • Test Your Knowledge

    • Test Your Knowledge

    • Short Cut to Numbers

    • Audio Practice

    • Test Your Knowledge

    • Collaboration (¡Colaboren Uds.!)

    • Test Your Knowledge

    • Action Step #4

  • 10

    Module 6: Avoiding Injury

    • Assuring Employee Safety

    • Audio Practice

    • Test Your Knowledge

    • Authority Figures (Paternalismo)

    • Test Your Knowledge

    • Action Step #5

  • 11

    Module 7: Perfecting Your Skills-Part 1

    • More on Pronunciation

    • Audio Practice

    • More About Vowels

    • Audio Practice

    • Stress Patterns

    • Audio Practice

    • Test Your Knowledge

  • 12

    Module 7: Perfecting Your Skills-Part 2

    • Building Sentences

    • Audio Practice

    • Audio Practice

    • Audio Practice

    • Audio Practice

    • Audio Practice

    • Test Your Knowledge

    • Test Your Knowledge

    • Test Your Knowledge

    • Gender Roles (Machismo/Marianismo)

    • Test Your Knowledge

    • Action Step #6

  • 13

    Module 8: Best Practices

    • Scheduling

    • Audio Practice

    • Test Your Knowledge

    • Reviewing Check Lists

    • Audio Practice

    • Test Your Knowledge

    • Audio Practice

    • Test Your Knowledge

    • Strategies to Build Employee Loyalty

    • Test Your Knowledge

    • Action Step #7

  • 14

    Bonus Resources

    • The Next Steps

    • Audio Catalog of Spanish Content

    • Resource Area

  • 15

    Certificate of Completion Test

    • Take the Test

About the Instructor

Lori Madden

Dr. Lori Madden is a professor of foreign languages with a B.A. (Hood College), M.A. (University of Delaware) and Ph.D. (University of Florida) in Spanish, Portuguese and Latin American Literature.  She is on faculty at St. Petersburg College. Dr. Madden has resided in Spain, Brazil and Costa Rica.  She has taught for many years educating adults in Spanish and Portuguese languages and Hispanic culture, in both academic and professional environments.  She is owner of SLS Publications®, LLC.

What others have been saying about this course:

5 star rating

Comprehensive Course!

Annamarie Sissons

I love this course! The material covers a wide array of Spanish vocabulary for the novice. I thoroughly enjoyed the audio practice and how to speak effective...

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I love this course! The material covers a wide array of Spanish vocabulary for the novice. I thoroughly enjoyed the audio practice and how to speak effectively with co-workers in a housekeeping setting. I was a beginner Spanish speaker and I thought I knew enough to get by, but I was quite surprised at how much I learned just from this course! The modules provided in-depth detail on how to annunciate words and how to put them into proper sentence structure. I couldn't be more pleased with this course, it will certainly help you in the workplace! Annamarie Sisson, M.S. - Hospitality Instructor

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5 star rating

Strategic and to the point

Timothy Flaherty

SLS Publications has produced a valuable resource for the busy hospitality industry manager. Neither over or underdone, this educational video course is an ...

Read More

SLS Publications has produced a valuable resource for the busy hospitality industry manager. Neither over or underdone, this educational video course is an engaging gateway to bi-cultural understanding and cooperation.

Read Less